II. Administrators Manual
This section describes what you as an Administrator can do after you have purchased InBoxHQ HelpDesk.
1. Logging Into the GUI
The first thing to do after InBoxHQ has been set up is to log into the Support-GUI. Use your browser to navigate to the Support-GUI. The default location would be: http://<yourdomain>.InBoxHQ.com. You should have received you admin username and password by email. You will have full access to modify all settings of the system.
a. Lost your password?
You may notice that there is an area on the login screen to get your password should you forget it. The first step is to enter your email address that is set to your account. The system will then email you a verification code. You then enter this code in step 2 and your password will be sent to you via email. It is important to have proper email addresses assigned to users as well so that they can receive the "E-mail reset verification code".