InBoxHQ Helpdesk provides enterprise-level e-mail management with a web-based interface that is both visually and functionally optimized for extensive daily use. By indexing e-mail correspondence in a database, an accumulation of past support experience is at your staff's fingertips in whatever format you need.
Here are several of the benefits of InBoxHQ over traditional e-mail:
Tracking all communication with your customers in a single location. No more digging for past responses from your customers or staff in your personal e-mail client. No more quoting an entire conversation in every response, or forwarding replies to a dozen people just to keep everyone in the loop on an issue. The InBoxHQ e-mail parser acts as a proxy, making sure all new responses from your customers are directed back to the support system rather than directly to individual support team members.
A new staff member can immediately pick up where another left off and be fully up-to-date on any given issue with information provided by the system. An audit log of past ticket actions and ticket correspondence history is available on all tickets. Know instantly what has been done and what needs to be done next.
The ability to quickly search for past or present tickets based on common criteria, such as: sender, subject, status, queue, content, date-range, custom fields & more.
You can store your own custom data and information with individual ticket or requestor (e-mail sender) records. No more mental or scribbled notes in various places -- your whole team will have access to this critical information for use in quickly responding to a customer in a personalized manner.
Providing a uniform corporate image and brand(s) to your existing and potential customers. All the helpdesk tools can be branded with your company logo(s) and blend together to provide a support experience that keeps the focus on your company.