 |
|
 |
InBoxHQ takes the best features of a helpdesk program, a trouble ticket system and CRM software and integrates them into a secure web based tool that is powerful yet easy to use.
Take e-mail based support to a new level of efficiency and quality within your company. InboxHQ give you a comprehensive tool for supporting your customer’s e-mails throughout their life-cycle from first report of the issue to its resolution
Virtually no technical knowledge is necessary for use of InBoxHQ, because it uses a web-based interface that is so intuitive you will be working in minutes. Sign-up with InBoxHQ, make a few changes to your e-mail settings, and log-in to our system to create users. InBoxHQ is completely compatible with your current web and e-mail hosting service. Alternatively, we can provide web and e-mail hosting for a small additional charge.
InBoxHQ is accessed from any computer with modern web browsers and an Internet connection. It does not require you to download any software onto your network or computers for the use of this product by the administrator or users. InBoxHQ is a hosted product which means you can immediately integrate its powerful features while we handle the technical upkeep and maintenance. Security is maintained between each user and our servers with SSL certification.
You decide what mail goes into each queue for automatic routing. You should think of a queue as an area of responsibility, like a department within your company. Each department or queue has users that focus on a task. Users can be part of multiple queues and tickets can be passed between queues, just like in your company today. InBoxHQ provides you with five queues for management of your email:
- Billing
- Information
- Sales
- Support
- Other
After your InBoxHQ account is created, set-up is achieved by pointing your relevant e-mail messages at our InBoxHQ server according to instructions provided after sign-up. For example you can point customercare@yourdomain.com at our servers to be managed at your InBoxHQ Customer Care Queue. You can point up to 100 mail addresses from up to three domain names at the queues listed above. Many customers use the .com, .net, and .org versions of their domain names, but it can be any three domains which you control.
Within your organization, you may establish up to 100 end-users of the queuing system. Thus each employee can have unique, trackable access to the InBoxHQ system. The InBoxHQ system will allocate 1GB of space for your files. If most of your mail is text, this equates to thousands of messages.
For a list of the product features, we suggest that you review the on-line
product manual located here 
.
All available features are included with each account; we have chosen only
to demonstrate or list a few in this summary.
We monitor our system to provide 7 x 24 x 365 service. Our live, in-house customer care is available from 8:AM to 5:PM Pacific Time each day of the week. Alternatively, you can reach us by e-mail at CustomerCare@InBoxHQ.com with any questions. New accounts also receive one hour of training-by-phone to make sure you get started right.
The price for InBoxHQ is $30 per month or $300 per year on a pre-paid basis. It is compatible with your existing web site and web hosting service. Sign-up today and we will call you within one business day to activate your account.
Alternatively, for an additional $12.95 per month or $129.50 per year, InBoxHQ will host your web site and e-mail. The hosting plan includes 500MB of web space, 10 GB of data transfer per month, and 50 e-mail accounts. The e-mail is managed by you using an on-line control panel to create / delete, forward, and auto-respond, among other features. The system automatically flags SPAM and delete
Organize (click to view)See how InBoxHQ organizes your communications for better results. Manage (click to view)
Watch how InBoxHQ's processes and tools allow your company to provide quicker, better support. Track (click to view) how InBoxHQ allows you to easily track communications in the system giving users a better real-time picture of your company's support. Review (click to view)
Learn how InBoxHQ's features will allow your company to review communications to help it improve its support.