InBoxHQ is a helpdesk program, a trouble ticket system, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) system that is powerful and easy to use. All for only $30 per month.

With InBoxHQ, your business can organize new orders, manage customer correspondence, track trouble, and more. InBoxHQ improves information-flow for management and customers. The process makes the employee job easier while at the same time reinforcing accountability. There is no software to install or maintain, and your business can be up-and-running in a matter of hours.

InboxHQ empowers business to receive incoming e-mails and sort them into logical queues. So e-mail from multiple customers sent to common addresses at your business like customercare@yourdomain.com, sales@yourdomain.com, or billing@yourdomain.com can be managed by multiple employees. InBoxHQ enables you to control the e-mail lifecycle:

Organize – Incoming e-mail to an address which you specify such as customercare@YourDomain.com is automatically sorted into a queue. Each e-mail is given a tracking number and is indexed for assignment to a specific team-member for response.

Manage – Team members in your office use the InBoxHQ system to view tickets assigned to them and compose the response.  As a result, the reply has the right “from” address and an archival copy is automatically saved.  Answers to common questions can be cloned for easy, uniform response across your organization.

Track – You can audit the correspondence trail to ensure prompt and accurate responses.  You know who said what to the customer and when they said it.  Ticket status is available in real-time to provide updates or information to management or the customer.

Review – The system archives e-mail correspondence and allows users to enter notes that are not forwarded to the customer. As a result, your organization can use powerful search and archival management tools to identify or track individual customer issues or business affecting trends.

InboxHQ is a business tool that impacts customers, employees, and owners. You look smarter to your customers when responses are consistent and auditable. Employees are empowered with a support system to make their work more efficient. 

Sign-up today and start using within 24 hours! All for only $30 per month.